Terms and Conditions

 

How to make a reservation

Please contact Tempus Polaris d.o.o. on the phone number +385912434133 or info@adventurezagreb.com if You need any assistance

Final payment

The payment is split into a down payment before the requested service date the final payment with the outstanding debts paid after the service directly to the guide or via bank transfer. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Payments may be done in cash, by a bank transaction or with a credit card or debit card (MasterCard, Maestro card, Visa).

Revision fee

Revision fee of 30 per transaction alterations or revisions. A change of tour date or tour itinerary within 30 days of departure will be treated as a cancellation and new booking; regular cancellation fees apply.

Cancellations and cancellation fees

Cancellations must be advised to Tempus Polaris d.o.o. in writing. Per person cancellation fees apply as follows:

  46+ days prior to commencement of service: full deposit

  45-31 days prior: 35% of total price

  30-15 days prior: 50% of total price

  14-0 day(s) prior: 100% of total price

“Departure day” is considered the date the Adventure Zagreb services begin.

Optional tours cannot be refunded after purchase.

If Tempus Polaris d.o.o. cancels a tour, we will refund the guests the money in the amount paid for the tour. Tempus Polaris d.o.o. cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of entrance tickets or other travel arrangements not made through Tempus Polaris d.o.o. .

Insurance

Tempus Polaris d.o.o. strongly recommends insurance to cover cancellation charges, trip interruption, and accident and baggage loss. Tempus Polaris d.o.o. accepts no responsibility for damage or loss of baggage or other personal property. Tempus Polaris d.o.o. can not provide the guests with travel insurance; it is recommended to get insured by a third party.

Refunds for unused services

No refunds will be made for unused services once travel arrangements have commenced.

Passports & visas

A valid passport is required of all tour participants. It must be valid six months after date of return.

Non-EU citizens must consult with the appropriate consulates to determine if any visas are needed. All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant.

Vouchers

The guest is required to bring the valid voucher (on paper or digital form) for the tour to the guide at the beginning of the tour.

Health requirements

Tour members should check with the consulates and/or the local health boards for the latest health requirements.

Travelers who need special assistance

Any disability requiring special attention must be reported to Tempus Polaris d.o.o.  at the time of booking. Tempus Polaris d.o.o. will make reasonable efforts to accommodate the special needs of disabled tour participants, but is not responsible for any denial of services by carriers, hotels, lodges, restaurants, or other independent suppliers, nor any additional expenses incurred. Motor coaches and minibuses are not equipped with wheelchair ramps. We regret we cannot provide individual assistance to a tour member for walking, dining, getting on/off motor coaches and other transportation vehicles, or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically able companion. Motorized scooters are unsuitable for touring.

Young tour participants

Tour participants under the age of 18 years must be accompanied by an adult;

Program Prices

Program prices are per person. All prices are based on rates (including foreign exchange rates) known at time of printing and expected to be in effect at departure. Prices, including taxes and fees, are subject to increase without notice if such rates change prior to departure.

Meals on tour

Meals or drinks in restaurants, bars, caterings are not included in the price.

Transportation

Transportation is provided as indicated for each tour by car or minivan. The car and minivan is included in the price with all expenses. If the guests have a car it will not effect the price. If the number of guests is higher then 6, a specific price will then be calculated for the guests. The number of guests can not be higher then 8 people per tour.

Smoking

Smoking is not allowed in cars, minivans, boats and other transportation vehicles.

Holidays

During local or national holidays, certain facilities such as museums and restaurants and shopping may be limited or not available. Alternatives will be offered whenever possible.

Baggage

Porterage for one suitcase is included in tour price not exceeding 30″ x 21″ x 11″ and weight not exceeding 50 lbs. We regret we are unable to accept a second suitcase or any luggage exceeding these limits because of the limitation of the motor coach.

Not included in program price

Tips to your local guide and driver, beverages and food; eventual accommodations and optional excursions; and other items of a personal nature.

Photographs & maps

Photographs show places in geographic areas, but are not necessarily included in the tour. Maps shown on the tour pages are for general information and may not accurately reflect actual routings.

Safety

Please be aware that during your participation in tours operated by Tempus Polaris d.o.o. , certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Tempus Polaris d.o.o. will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Tempus Polaris d.o.o. will use its best efforts to ensure that adequate measures are taken.

 

Responsibility *** Important ***

Tempus Polaris d.o.o. and/or its agents act only in the capacity of agent for the passengers in all matters pertaining to the tour, whether by plane, rail, motor coach, ferry, cruise ship or any other means of conveyance. They shall not be liable for any injury, damage or loss caused by neglect or default of any company or person engaged in conveying the tour, or any hotel proprietor or other person supplying services or material in connection with the tour. Tempus Polaris d.o.o. reserves the right to withdraw a tour, refuse to accept or retain any person as a member of a tour at any time, or to make changes in the published itinerary, whenever in their sole judgment conditions warrant or if they deem it necessary for the comfort, convenience or safety of the passengers. All prices are based on tariffs in effect at the same time of publication of this manual, and are subject to reconfirmation at the time of booking. Refunds for any portion of the tours not taken will be made by the operator on the cancelled portion, less the expenses incurred in the handling. All requests for refund of unused services, etc. must be sent to Tempus Polaris d.o.o. and/or its booking agent, in writing, no later than 30 days after completion of relevant program. Tempus Polaris d.o.o. shall be released from any liability under the guarantee to such participant who does not file a timely claim.

NOTE: Terms and conditions are subject to change without notice.